Affordable Housing Case Manager
The John Howard Society of Southeastern New Brunswick is adding to its affordable housing stock and support staff. We are looking for an Affordable Housing Case Manager to work as a part of a team providing high-quality case management services to individuals living in supportive housing. Reporting directly to the Affordable Housing Manager, the Case Manager will be the main point of contact for tenants to learn how to navigate services that will support successful tenancy.
The Case Manager will be expected to work with tenants using a strengths based approach. As part of the Affordable Housing team, the Case Manager must be able to support and collaborate with all housing staff at Flanders Court and Joyce Avenue facilities, and community stakeholders to:
· Actively engage individuals in the community setting,
· support tenants to understand and fulfill tenant rights and responsibilities,
· develop and implement person-centered action plans in collaboration with the individual including regular updates,
· develop and maintain positive relationships and healthy boundaries with tenants,
· ensure that individuals are linked to health and addiction and mental health services when needed,
· assist individuals with obtaining employment, and/or establishing benefits, and/or educational opportunities,
· provide ongoing case management services that will ensure successful permanent housing,
· decrease social isolation, and deeper community connections,
· maintain a network of community partners and up to date resources to share with tenants,
· maintain case notes and other documentation in tenant case files,
· contribute to statistics for monthly reports,
· other duties that might be required as part of the John Howard Society team.
· University degree or college diploma in Social Sciences, Family or Human Services, or combination of experience and training will be considered.
· Experience with and/or lived experience with marginalized populations with the ability to empathize with a wide variety of challenging experiences in a caring, non-judgmental manner
· Knowledgeable in motivational interviewing skills and trauma-informed care models
· Bilingual in French and English is an asset
· Excellent interpersonal/communication/listening skills
· A car and valid driver’s license is required
· All successful candidates will undergo a criminal record check
· Basic CPR/First Aid/ ASIST are assets
The Case Manager must demonstrate understanding of and respect for the roots of the issues that may be presented by tenants, including physical and mental health concerns, addictions, tenant disputes, problems with managing finances, motivation to follow personal goal plans, maintenance of units, and the potential for interaction with emergency services. In addition, because of the changing nature of the work and affordable and supported housing, ongoing professional development will be required.
The John Howard Society of Southeastern New Brunswick is an equal opportunity employer that offers a Family-Responsive Workplace and a competitive compensation and benefits package.
This is a full-time position (minimum of 37.5 hours/week) with some evenings and weekends as required.